Rydal Returns Policy

We have every confidence that you will be happy with your purchase from ourselves. Should you have any issues please contact us on 0845 1770 543 and we will arrange a return as per information below.

14 Day no quibble return

At Rydal Digital we have the upmost confidence that you will be delighted with your purchase.  However there may be times where you need to return your order, so Rydal have now introduced a ’14 Day No-Quibble Money Back Guarantee’.

So if that new case you’ve ordered doesn’t suit, or the item doesn’t meet your needs, you can now return the item to us within 14 days of delivery and we will refund you the price paid for the goods deducting any delivery charges. When returning to stock there will also be a 5% handling fee for the return.

To take advantage of the ’14 Day No-Quibble Money Back Guarantee’, you just need to complete a this form and send the goods back to us.

For further details on the 14 Day No-Quibble Money Back Guarantee please see our terms and conditions.

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days).

Should this be the case, please contact our customer service team on 0845 1770 543 and return the faulty product back to Rydal. To ensure your return is processed without delay, please enclose a copy of purchase or any reference number given at the point of the return process. Check that all returns are securely wrapped and packaged.

For orders outside of the UK Mainland we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.